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Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
OPERATIONS
We’re passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
PORTO
Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.
ROLE
As an Operational Account Manager, you’ll drive marketplace partner success by monitoring performance, identifying trends, and recommending process improvements. You’ll master internal and partner operations to provide data-driven enhancements and develop tailored success plans to boost partner growth. You’ll proactively solve partner pain points, prioritize impactful solutions, and leverage automation and technology. Leading projects to improve catalogue management, fulfilment, returns, and inventory, you’ll also enhance internal tools and performance metrics. Your efforts will significantly impact partner success and elevate our marketplace ecosystem.
WHAT YOU’LL DO
- Continuously monitor and challenge performance of all marketplace partners, identify trends and propose changes to Farfetch and partners BAU processes and operating model
- Develop a deep knowledge of internal and partner operations processes, and provide analytical based recommendations to improve partners operations
- Develop tailored success actions plans and be able to influence partner adoption and promote partners growth
- Identify and implement opportunities to proactively act on partners pain points, prioritised by impact and taking into account automation feasibility and/or technological developments where applicable
- Lead partner-facing projects with a focus on catalogue management, fulfilment, returns and inventory management processes improvement
- Lead internal projects that impact partners’ journey, tools, performance metrics and incentives system
WHO YOU ARE
- Strong communication skills, with the ability to clearly and effectively communicate complex ideas verbally and through written presentations
- A professional with advanced Microsoft Excel skills;
- Experienced in a B2B environment;
- Knowledge of logistics, cross-country shipments and warehouses processes
- Able to lead multiple projects simultaneously and take ownership using data to drive decision-making;
- Driven for process optimization, organisation and planning
- Experienced in and knowledgeable of E-commerce and luxury retail is a plus
- Used to build and work with data visualisation tools (e.g.: Tableau, Looker) is a plus
- High-level knowledge of SQL/BigQuery is a plus
- Fluent in both written and verbal in Italian and English (C1)
- Eager to relocate to Porto
REWARDS & BENEFITS
- Health insurance for the whole family, flexible working environment and well-being support and tools
- Extra days off, sabbatical program and days for you to give back for the community
- Training opportunities and free access to Udemy
- Flexible benefits program
EQUAL OPPORTUNITIES STATEMENT
- Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
SCAM DISCLAIMER
- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
Porto
